At The Final Ride Pet Cremation Services, we understand how difficult these moments can be. Our refund policy is designed to remain compassionate while respecting the time, travel, and services dedicated to each family we serve. Because our service begins the moment we are dispatched, refunds are based on the stage of the process at the time of cancellation.

 

Payment

Payment is required at the time of dispatch.

 

Refund Eligibility

1. Before Dispatch — 100% Refund

If you contact us to cancel before we have been dispatched to your location, we will issue a full 100% refund, no questions asked.

 

2. After Dispatch but Before Pickup — 75% Refund

If you cancel after we have been dispatched but before we arrive to pick up your pet, you will receive a 75% refund.

The retained 25% covers dispatch, travel, and the time allotted to you that could have been used to assist another family.

 

3. After Pickup, In Transit — 50% Refund

If you cancel after we have picked up your pet and are already in transit, a 50% refund will be issued.

 

4. At the Crematory, Artwork Completed — 25% Refund

If your pet has arrived at the crematory and the memorial artwork process has been completed, you will receive a 25% refund.

If the cremation has not yet begun, you may choose to pick up your pet directly from the crematory location.

 

5. Once Cremation Has Begun — No Refund

Once the cremation process has started, we are unable to issue a refund, as all services and care have already been completed on your behalf.